Tag: Customer Experience

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Personal reflections

Happy Customer Service Week

A thought, an experiment, around distracting people to ease the burden of waiting. “In the early industrial age, buildings began to spring up all over the east coast. Many of these new buildings were taller than anything ever built before and most had elevators. As buildings got taller and taller, more people began to use elevators. […]

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Personal reflections

Branding In Nigeria

Why do the fundamental things seem like extra? Brands were invented to replace face-to-face transactions between the customer and craftsperson. Transactions evolved from “I’ll give you this goat for that pig” to “Can I really trust this jug of Roman wine?” The physics of Brand, Aaron Keller I tried Still nothing No content, It’s been a while since […]