During my last visit to the Cinema, as I waited at the entryway, I sat down and put my wallet on my lap. I was a bit tired and just wanted to sit for a while before getting the movie ticket. In a few minutes time I stood up to walk up to get the […]
Category: Personal reflections
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Happy Customer Service Week
A thought, an experiment, around distracting people to ease the burden of waiting. “In the early industrial age, buildings began to spring up all over the east coast. Many of these new buildings were taller than anything ever built before and most had elevators. As buildings got taller and taller, more people began to use elevators. […]
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September 2018
Random thoughts about what happened or what I came across this month. Buffer’s Transparency I wish more companies could as transparent as Buffer- a social media management company, buffer constantly questions the norm and seeks to do what they feel best aligns with their values, few out of many things they do include: publishing their […]
How often do you get asked this Question? Do you have an answer? Do the things you mention still matter today? Did the any of the things you would like to change make you any better, more resilient or resourceful? Has the experience in any way improved your ability to have empathy for someone in […]
Who is the Greatest of all times? “Imagine if Albert Einstein had been told, just as he was developing his theory of relativity, that he needed to stop spending so much time alone with his work and instead take on management responsibilities for a team of people. The result would have been a frustrated Einstein, […]